Starting point

Rhenus AL Ingolstadt GmbH, part of the global Rhenus Group, provides trade-fair and event logistics for a major automotive manufacturer. Trade show and event appearances worldwide require delivering, setting up, retrieving, repairing, and redeploying furniture and technical equipment across locations and time zones. Managing 340,000 articles including status tracking, returns, maintenance records, and damage cases was beyond what the previous static system could handle. Status and process changes required disproportionate effort, and standard warehouse management systems did not adequately cover the specific requirements of returns, maintenance, and damage management.

Solution

Nuclos digitizes the full damage and returns workflow: capture, repair coordination, billing, and approval steps run on one platform. Trade show schedules, floor plans, permits, and damage processes are centrally managed. External partners access relevant data and submit updates via a web client, without requiring a local Nuclos installation. Process changes and new status logic can be configured without programming, allowing the team to adapt workflows as event requirements change.

Result

Rhenus AL Ingolstadt tracks the full lifecycle of each article from dispatch through return and repair to redeployment. Partner integration via the web client removes friction for external service providers. Despite initial skepticism about open source, user interface, usability, and flexibility convinced the team quickly.