Starting point

PolyMedics Innovations GmbH is an internationally active manufacturer of medical devices. Managing order processing, warehouse operations, and worldwide delivery requires specific documentation and audit capabilities that standard software could not provide. Large enterprise ERP systems were too expensive for a specialized manufacturer of this size. At the same time, standard off-the-shelf products were too rigid to accommodate the specific workflows involved, including the documentation requirements for cross-border shipments such as Class-3 deliveries to foreign markets.

Solution

Nuclos maps only the processes PolyMedics actually needs and grows with new requirements as they arise. ERP and CRM functions share one platform: order management, warehouse, worldwide delivery, and customer-facing processes run in a single environment. Foreign subsidiaries and the sales organization are connected. Deviations from standard processes, such as the documentation required for Class-3 foreign deliveries, are implemented cost-effectively using the Nuclos toolkit. Audit documentation gains in quality and speed on the same platform.

Result

Order processing times were reduced to one third of the previous level. The system delivers the customizable functionality, flexibility, and cost efficiency that neither standard software nor large enterprise ERP systems could offer. PolyMedics retains the ability to adapt processes independently as product lines and requirements evolve over time.